I've forgotten my password. How do I reset it?


You can request to reset your Starling password from the app. Just go to Account Management > Login & Security > Forgot Password, and record a quick selfie video to confirm your identity. We’ll verify your request and send you a password reset link within a few hours.

If you don’t have access to the app, you’ll need to call us on +44 (0) 207 930 4450 to manually reset your password.