iPhone app suddenly closing for no reason


#1

I have noticed a lot lately that when I open my iPhone Starling app, that the app will suddenly close and I’m returned to my iPhone home screen. This happens a lot. If I’m in the transaction screen or even when the app has literally just opened, it will randomly just suddenly close, no message about the app crashing and sending a fault log to Starling, nothing. I’ve mentioned this to customer services but wondered if anyone else has had this happen.


#2

My iPhone does this when I click on a transaction.


#3

Hi @Spencer_Luxford. My issue was resolved by @patrick here. Thought I’d let you know in case it resolves your problem.

Karl


#4

Hi Karl, thanks for letting me know. I’m glad @patrick replied to you, because no one from Starling replied to my question! Lovely!
Unfortunately, they fixed they offered you didn’t work for me as I had already spoke to CS before posting on the forum. Still waiting for an app update, been nearly 4 weeks now since the last one!!


#5

Hi Spencer!

Sorry if we missed your comment, I do apologise for that.

We’re making some changes regarding the update, we hope it will be out as soon as possible!


#6

Thank you for getting back to me Sarah. Good news that the update will be out ASAP.


#7

No problem, we’re here to help!