iPad iOS 9.3.5 / Goals Immediately Closes App


#1

Hello again

Running app on S7 with no issues. Thought I’d wheel out an old iPad mini and test current version.

App works fine until I tap Goals - next screen flashes for a nano-second and the app closes.

Reproducible every time, even after un/re-install, de/re-authorization.

Have been out of the loop for a time, so if it’s perfectly obvious that the OS is too old, just put me straight…

Thanks


#2

Please report to CS, however the app has not been specifically built for tablet devices. What iOS version are you running?


#3

Hi Joe - that’s probably what it is. I do remember now reading a thread where non-phone fall-backs were being discussed and I think tablets were noted as incompatible.
My mistake!
(It’s 9.3.5 by the way)


#4

I have been running it on an iPad Pro since May - and I haven’t had any problems.


#5

iPad Pro is newer hardware and software, so it’ll prob run fine.


#6

I’m guessing that’s the problem, however I cannot give official Starling support, so do speak with CS :smile:


#7

Understood Joe - this is a 1st-gen mini from about 1947, so it’s a miracle Starling runs at all…

Have a good weekend!


#8

Cheers, you too.


#9

The Starling app works on my iPad Pro 10.5", but also on my iPad mini second-gen. Both running iOS 11.


#10

I’m seeing this too on android 8.1 at the moment.


#11

Although it has just randomly started working again…


#12

iPhone 5 iOS 10.3.3. Same issues here and it is/was the only way of accessing my goals.

Tried resetting phone, switching on and off, delete app, reinstall, re-authorise account.

Started happening little over a weeks ago. CS on the case, but thought I’d find people with similar issues .


#13

Thanks we are aware and are currently working on a fix for this.


#14

Sorry if this is an old thread. I am on iOS 9.3.5, which is the max for my iPhone. Like other people, when launching the app I get a black screen followed by the app closing. I just downloaded the latest version of the app.