iOS App Reset Itself / Can't Log In


#1

Went to check my account this morning and my app has reset itself and can’t see a option to login


#2

I would suggest going to the website and starting a chat with CS on this.


#3

Hi @Dudesuper1982 - thanks for letting us know. We have made some changes to our registration, if you only recently updated this might have caused an bug, I will ask one of our CS team to reach out to you and we’ll get this sorted for you. Don’t worry your account is safe and we’ll sort your app access out asap.


#4

It’s ok I’ve deleted and reinstalled the app and managed to log back into my account


#5

Ok good to know. Thanks.


#6

The same thing just happened to me - although I did just upgrade the version of iOS on my phone.

Has this been reported as a bug that needs addressed? Thanks