Introducing Joint Accounts


#338

Fine here with personal and joint(only joint has a pic)


#339

Yes wiped both personal and joint


#340

Yep, both my business and personal account photos have been deleted with the recent iOS app update.


#341

Hi Ben, has there been any update on this? I’d be super interested to test the Joint Account CASS when you guys are ready.

Switched my current account six months ago and loving the experience so far. Looking forward to ditching the joint account as well. Starling all the things!


#342

Has anyone had trouble opening a joint account?

My wife and I both get stuck on the ‘Waiting for [name]’ screen- after confirming you’d like to open the account. It just sticks on that screen for 10 mins (that’s the longest we’ve waited).

We’ve tried restarting our phones, deleting the app, reinstalling, standing on one foot, everything. Contacted CS, and they’ve said they’re looking into it, but thought I might try on here, and see if anyone else have experienced this.

She has an iPhone 6S, and I an iPhone 8 Plus.


#343

Is Bluetooth on and is the app allowed microphone access? My app wasn’t allow mic access and it just sat there


#344

Hey Brian… sure is!


#345

Has one of you just signed up for their personal account? There was another thread where Starling said they needed to manually verify the sign up video before Joint Accounts were available.

Just a thought. Otherwise I’m stumped. Let’s hope CS can sort it :grinning:


#346

Heya Logan,

Yep, we’ve both had Personal Accounts for a while.


#347

Can you do me a huge favour and make sure you shout really loudly when CASS is available for joint accounts? That’s all I’m waiting for! :stuck_out_tongue:


#348

Might get shouted at for making a noise, but sure thing :wink:


#349

I like how the Monzo account straight away gives an option to move money between accounts.


#350

Is this a hint of the colour for joint cards… I like green…


#351

Not sure who saw this the other day, so just posting it here too…

We’re changing up the Payments section of the app soon and adding an easier way to transfer money between your personal, joint and any other accounts you hold with Starling! :slight_smile:


#352

My partner’s iphone account is tied to Australia (although she is now a UK citizen), so it looks like we wont be able to go down the starling joint account route :frowning_face:


#353

You can easily download the app, just change the app store location you use, either by using a different email address or by changing her current one to use the UK app store.

It’s simple to do


#354

We’d love to have you guys onboard! We’ll send you a message via the app and hopefully we can find a solution.

Happy to help :slightly_smiling_face:


#355

Thanks, I’ll have a look into that. I have a feeling there was a reason she didn’t want to do that (maybe loosing access to her Australian Apple Music account?), but I’ll double check.


#356

For what it’s worth - You can change to the UK store, download Starling, and then change back to the AUS store for Apple Music :smiley:


#357

I’m currently in Australia for a year and I constantly switch between the UK and Aus app stores. It’s an annoyance but possible. Banking apps should be available worldwide IMO.