Has anyone else had this issue?
I recently had to cancel my card and get a new one (after that now infamous support message regarding MasterCard compromised cards). I’ve been using it since Friday with Contactless, but today tried to pay for diesel at Tesco using my PIN… Only it didn’t work, twice. Out of fear of blocking my card, I used a different one. Starling is my main account where my salary is paid, so this is very inconvenient.
Of course, I checked my PIN in the app and it IS the one I entered (double, triple checked).
Has anyone had this? Possibly related to the fact it’s a new card?
Unfortunately no reply from @StarlingSupport to my message this morning or live chat within the last 40 mins. Live chat cut off too, after a period of inactivity. Now I’m not sure if I’m even in the queue.
Massive Starling fan (of course!), this has been my first less-than-pefect experience so far.