Hi @Graham! Sorry I missed this - Sarah is on holiday right now
The short answer is: Not all your future incoming payments will be assigned to income. Let CS know which company paid the direct credit, and ask them to update the category to “income”.
The long answer is: because direct credits always have a company attached to them, they are treated similar to our direct debit and card merchants. We can use known information to decide which payment category these merchants belongs to, and allocate a relevant category based on this. As we’ve introduced the “Incoming”-category, we will have some merchants that need to be updated on our system from e.g. Payment. There is also a potential confusion where a company can both charge direct debits and send direct credits. We assume these to be the same category as the income from the direct credit/card payment is likely to be a refund from that company.
I’d love to hear some examples if you come across anything that doesn’t quite make sense. But essentially, all incoming payments are not automatically categorised as “Income”. In general we have never treated “payments” as only an outgoing category - but I can see why you think this way…
Hope this helps shed some light, @Graham!