Is there any major differences in the in App chat functionality between Android and iOS?
Im currently using Android Oreo and am having massive issues with the chat service. Ill ask a question and then get a screen overlay with the chat in the background. It doesnt seem to work well though.
For example this morning I asked a question and then received a notification about a reply 15 mins later but when I went into the app to read the message It said the agent had left the chat and in the timeline they had actually replied within 2 mins of my original question being asked.
I dont understand why the original reply didnt trigger a notification immediately.
Does iOS work any differently?