Rarely do I need to contact customer services, but in the early days I experienced all manner of issues with a switch from Nationwide. Back then I would send a message to customer services and one their team would contact me within the hour.
This week I opened a new case in app on Monday and still haven’t received a response to my (simple) question. I’ve chivvied them along at 2pm today but still nothing.
Clearly the team are updating missing icons, map information, and stuff like that as it’s obvious these issues are being dealt with. But this extraordinary delay to my query begs the question: are the CS team swamped by requests and are unable to cope, or have they just chosen to ignore my question?
If it is just me then that fine (I’m sure they’ll get around to me eventually), but I would be interested to hear if I’m not alone and others here are experiencing a similar delay to Starling’s once ace customer services…?