Hi all, I was hoping to get some real-world feedback on something that I hope Starling have addressed over the last year or so.
I opened an account around this time last year and used it here and there to see what it was like. I was/am impressed with the quality of the app but I was one of the people who experienced an alarming number of card rejections in a range of places: the Costa Coffee at the university I worked at; the Tesco Express down the road; the ASDA petrol station I fill up at. There was also a period where Starling would tweet that there were issues with card payments and the outage would last maybe an hour or so. All in all, I figured the bank showed promise but it wasn’t stable enough to use full-time and I absolutely was not prepared to keep going red-faced when my card got rejected for a £2 sandwich.
I’ve been out of the country for a while and when I return I’m getting a new job, moving to a new area etc. and it felt like a good opportunity to try Starling again. I wanted to know if it’s any more stable now as a quick browse of the forum suggests a number of people are still having the odd issue here and there and the general consensus seems to be “carry another card” for those occasions, which kind of defeats the purpose of switching. I currently bank with Lloyds and never have any issues, but their app leaves a LOT to be desired. I’d rather have a working card than a fancy app, though.
Thanks in advance for any insights!