How do I make a complaint?

about-starling

#1

We’re sorry to hear you want to make a complaint, and we hope we can put things right. Get in touch with our Customer Service (https://www.starlingbank.com/how-to-complain/) team, and we’ll acknowledge your complaint within three working days of receipt.

If we haven’t given you a resolution within eight weeks, or if you’re unhappy with our decision to close your complaint, you can contact the Financial Ombudsman Service. (http://www.financial-ombudsman.org.uk/contact/index.html)


#2