I’m not sure if this is a Starling issue or not, but thought I’d ask here anyway.
I’ve been an avid use of Android/Google pay since its release in the UK. When I got a supported watch in January I switched to using it in preference to my phone (but still have my phone enabled)
A few weeks ago it started prompting for my unlock on my watch. I didn’t think much of it as I was in Spain, so figured it was a security thing related to my location.
However, since then it’s continued to require unlock on most transactions, even in shops I regularly visit. This means it’s now a 3 step process; tap, unlock and tap again.
Just to confirm, my watch is already unlocked as it’s the first thing I do when I put it on. The watch stays unlocked until the heart rate sensor detects that I’ve removed it.
This is new behavior, and was working fine until the end of May. It used to prompt for unlock every now and again, inline with the random manner in accustomed to. It now requires unlock with far too much frequency.
When presenting a Google pay device, who requires the unlock? Is it Google or Starling? Who should I be asking for support?