I think my issue with the fitbit thing was that it was put out there as an exciting announcement, but it’s such a tiny target. It’s like creating a fanfare to announce they’ve updated Mrs Bobbin’s phone so she can log in now, but nothing changed for anyone else. It seemed like such a small thing that will affect such a small number of people…
To be honest they didn’t seem to really go big for it in this community so it probably wasn’t really aimed at us anyway! It’s for the people out there. Realistically, as disappointed as we might be, it made the news and created a bit of coverage. I guess that was the point… I think…
Yeah… This… I want features I like NOW. And check every thirty seconds for DD pots! But I’m staying fairly chilled.
But I do worry about Starling a bit. I worry that the more people come aboard in here the more chaotic and argumentative it will get in here. Stretching beyond what is constructive. I worry that people will never be happy and it will create more negativity as people get more frustrated, like if they announced that DDs are coming out in a pot tomorrow then someone will be unhappy because they want multiple DD pots. And if they do that someone will want different cards for different pots. And then someone will want one card you can magically change the numbers on to replicate different cards for different pots. And if they do that then it’ll be something else. And then something else. I can’t see it ending. Not to mention all the graphs people want… (Although we all secretly love a good graph so I let that one slide.)
I also worry people want to relinquish too much responsibility in things, via Starling. Asking for more than I think is reasonable. It’s a bank at the end of the day. It may be new and different, and it may listen and try to adapt. But it’s a bank. People push it like saying, “Starling, when I buy my wife flowers I want you to AUTOMATICALLY know I’ve messed up and AUTOMATICALLY set aside money for an uber and a hotel room… Heck, book it for me too! Then divide all our assets.” I know it’s an extreme example, but some things I’ve read here haven’t been far off. It makes me wonder at what point are Starling going to have to say, “D’you know what, let’s just do what we know works, do what we have to and stop with all this ‘trying to do more’ thing.”
Also, and finally, generally people who have found their way here currently are fairly tech-savvy. What happens when people join who aren’t? CS are very highly praised most of the time, but they’re dealing with people who generally know about phones, and technology. What about in the future when they’re potentially dealing with tens or hundreds of thousands of people who have no idea about how anything works… EVER, how will they maintain their efficiency? All the idiot complaints and requests you read about in various articles. “I lent my daughter’s boyfriend my card and he’s spent my money… What are YOU going to do about it?”, or, “I dropped my card in the blender and now I need to buy a blender but I can’t because the bits of my card are in the blender. Can you send me a new card? And a blender cos it was your card that broke it? I won’t take no for an answer and I won’t get off the line until it’s resolved!” Will we inevitably end up with big phone queues and “your call is important” messages? I hope it can grow in sync with the demand.
I’m sure it’ll get there. And there are some major issues that I’m sure are really close to getting fixed anyway, like the reference thing. But it does worry me that one day it’ll just be another normal bank because they realise that trying to please everyone is just too hard…
Like when you decide to be nice and ask your kids what they want for dinner and they argue about it so much you end up ignoring them and cooking what you were going to cook anyway!!!
Sorry for the essay. Just needed a bit of a release. Had a bad day. You’re all lovely and I’ve enjoyed being in here.
(Ps… Reading the CEO voted that she had a fitbit whilst everyone else was wondering why they’d added fitbit pay made me laugh! )
(Pps… I didn’t mean anything by my Ps… Nothing accusing. Just made me laugh. That’s all. )