Hi @jph, quite the intro to the forum you’ve had today.
You are obviously very technically minded (judging by the posts across multiple threads), but I feel some of the issues are only going to affect other very technically minded people (and then, it’ll only affect the ones that let it bother them).
This email sign up business is a prime example. People have complained about Starlings sign up process due to the fact you need to use twitter/Facebook etc, but your issue seems very specific to your personal annoyances.
Perhaps you can take up your technical issues directly with Starling, and see if they can give you the answers you seek. But things like the sign up email, and the sms issue, haven’t ever cropped up, because the majority of the population won’t let it bother them (or don’t know enough about other alternatives to be bothered in the first place).
I don’t think having multiple threads which go into very technical details about small parts of the forum, or some of the other “secondary” issues are necessarily the way to go (even if you feel they are valid points).
I certainly think you should call, or ask to speak to one of the tech guys/girls, rather than ask the Starling staff on this forum, who are here for community support, rather than technical answers.
Also, @Charlotte_Lorimer is covering for other Starling staff this week, so this isn’t her usual gig, and she’s here to pass on any info she can.
I’d like to say thanks to Charlotte for stepping in, and I’m sure we all appreciate the fact that whilst you don’t have access to certain systems, you are doing your best to pass across our questions and concerns.