Foreign Payment reference


#1

Hi, I am a new user looking to make a foreign payment. I have setup the payee, added the account IBAN and Swift details but I see nowhere where I can add a reference. I have tried editing the account details and see previously used references ??? - dont know where they came from. I have also spent 2 hours on a chat to no avail. Can anyone advise how do I add my own reference to the transaction and where in the process it will be added.

Many thanks in advance.

Chris


#2

Hi Chris,

it’s not possible to set up a reference up front, as part of the payee/account setup.
We implemented it slightly differently.
You will be able to provide a reference for every specific payment when preparing the payment.
The Reference field has its own built-in history mechanism though, so if you will want to reuse the same one over and over…it’s going to be seamless. I assume you want to provide a reference because it’s permanent.

Just use any reference you like, and it will be available in the history part of reference field next time.


#3

Hi Kris,

So to be clear, I have the payee and account set up and I go to make a payment, I enter the amount in Stirling the amount is converted into Euro - what they receive, if click on the tick will I then be given an opportunity to insert a reference?? I do not want the payment to go without a specific reference.

TIA.


#4

Yes, exactly.
Your worry about payment immediately firing of while having this first-time experience with Foreign Payments shows me we have a User eXperience issue. I will add this to our post 1.0 UX review list, it would be pretty easy to mitigate with better communication in the UI.

Thanks for highlighting this.


#5

Thank you for your assistance.


#6