As some of you will know, a small number of customers had their card transactions declined in the past weeks due to technical issues. From that several customers including myself showed our frustrations on the community support pages.
It is something we are not used to happening, and did make me go a little red faced when trying to pay for things. However, I/We sometimes forget these things happen. Normally banks would just try and ignore the fact this happened, but Not Starling. Clearly they read our comments and understand our limited frustrations .
Today, I got a little card to say sorry with some chocolate… Well not that I am easily bribed by chocolate but on this occasion it has worked. Its little things like this that makes you feel like they have listened and understand.
It’s nice to finally be with a bank that seems to care! That one move has made me say bye bye club lloyds… Hello Starling for my primary account. And its nice to see that Starling are allowing its community to part of its evolution.
Thanks again guys for listening…