At the moment. It is a case of Hitachi blaming Starling and Starling blaming Hitachi.
Starling have said that the £25 charge should not have been applied and want to take it up with Hitachi’s bank.
The Guarantee is provided by your new bank or building society. If anything goes wrong with the switch, as soon as we are told, we will refund any interest (paid or
lost) and charges made on either your old or new current accounts as a result of this failure
Correct me if I am wrong. This only says about charges applied to the bank accounts, old and new. And not charges applied by external companies.
I have 5 direct debits due out tomorrow and none of those have amounts next to them “pending” - in the scheduled payments part of the iOS app. This is making me nervous.