My switch completed today - all my direct debits have appeared in app.
I’ve started getting the usual letters and E-mails from the companies to say a new direct debit has been set up, as expected.
But with Amex, after checking in their app, I noticed my old bank account details are still listed in the direct debit section.
Amex has appeared in the Starling app as a direct debit.
The payment is due on Sunday (so Monday really). I obviously don’t want it to fail.
What if it’s not fully set up properly on the Amex end and they request (or have already requested) the money from my old bank account? Is there any provision set up for this payment request to be forwarded and accepted by Starling or will it just be rejected by my old bank and the payment fail?
I don’t want to manually give my new Starling account details to Amex as, 1 - it’s too late and 2 - I’d end up with a duplicate direct debit when it’s all settled.
How will this be handled by Starling, my old bank and the switching service?