I’m waiting a couple more days yet before I switch over from my other account to Starling Bank, once my 'phone/broadband direct debit has been paid. My Wife and I are reverting a joint account with another High Street bank, back to a sole account in my Wife’s name and all of the household direct debits I have switched over myself, either online or, in the case of my Council Tax, over the 'phone. TV licencing and my Energy provider were easy enough to swap over online and my local Council are totally on the ball, so all of the direct debits in the space of just a few days, are now visible in our primary joint account at another bank.
As far as Starling Bank are concerned, well I didn’t want to chance my arm with Paypal, so I manually deleted the direct debit from the account I’m going to switch over to Starling and then added Starling Bank. Everything has gone smoothly. Brand new Paypal direct debit showing up in my Starling account. I have one direct debit left on the account I am going to switch, my phone provider, but I am going to let CASS deal with that along with my other source of income. Personally, I don’t forsee any problems.
The only problem direct debit I have had thus far, is the one for my insurance provider. Sadly my insurer seem to be stuck in the 20th Century and don’t allow banking details to be manually updated online. I posted off a new direct debit mandate to them and they claim they have never received it. I’ve given them a right old rollicking and complained. They’ve now said I can scan it and email it back to them, something they should have offered in the first instance and I wouldn’t have wasted a first class stamp. I have given them my Starling Bank account details and told them I want it actioned within the next seven working days. Let’s see what happens!!!