I had a quick look around and couldn’t see a topic for this but if there is, feel free to merge.
So I’ve got a Direct Debit setup and the provider use GoCardless to process their Direct Debits. Everything looks fine on the Upcoming Payments page:
However when the actual payment comes out, it’s showing GoCardless as the merchant (which I expect) but it’s also showing the Reference as GoCardless and not the HAHOSTING-XXXXXX which is what I would expect:
This is OK right now as I only have one GoCardless Direct Debit but I want to change over another Direct Debit I have that also uses GoCardless and I don’t want to be confused as to which Direct Debit payment is which. I know that the Reference is passed to the bank when the Direct Debit is processed because Barlcays shows it just fine (can’t screenshot).
I also notice that even though a Direct Debit has been taken, the Upcoming screen still says "Date to be confirmed"
Both GoCardless and Moneybox have successfully taken money. Also Moneybox is showing up as GREYFRIARS ASSET MANAGEMENT LLP which I’ll add to the Merchant topic.