Direct Debit creation problem - 'supplier' side


#1

I’m having a problem setting up a Direct Debit with Black Horse Finance. Their website doesn’t recognise my account details and I had the same problem calling the call centre. The lady at the call centre tried about 5 times and confirmed the sort code was recognised, just not the account number which we confirmed was correct several times.

How can we resolve this type of problem?


#2

Hi Bob, could you get in touch with customer services regarding this please? They should be able to help you.

Daniel


#3

Will do. You may find out my real name isn’t Bob though :grinning::joy: