I love using Starling as a bank, but the app leaves a lot to be desired. The non-customisable homescreen with a circle that has zero functionality unless you’re doing multiple transactions every day (and even then, not much use, as you mostly remember what you bought today). The latest warning about downtime had a huge button in the middle that took you out of the app to a fairly irrelevant website page but only a tiny greyed-out ‘x’ in the top left corner to close it, that I literally had to hunt around the screen for. This app is meant to be designed for mobile users, but so much of the functionality requires clicking at the top left or right for important things from the homescreen hamburger menu to the ‘back’ arrow in the spending screen (i.e. where people can’t reach with their thumb on most phones).
It’s worth considering how people will be using your product and designing around that. Go to a goal and try to work out how to withdraw money from it without playing around with buttons - you can’t! I shouldn’t need to remember quirks of the user interface in order to do basic things in the app. I’m using Starling because the functions are generally there (though topping up is a mess- I know you’re working on that) and the app is fast. But it’s worth doing more user testing to get the interface to where it needs to be for one-handed operation on current generation smartphones.
Summary of suggestions (keep scrolling for more info)
Suggestion 1: Add a Withdraw button to Goals
Suggestion 2: Add a bottom menu to Android, like on iPhone
Suggestion 3: Prioritise development of a customisable Pulse
Suggestion 4: Rearrange service notifications