Delayed notifications and transactions list?


#1

Hello

I just taken some money out of a cash machine. I think my main balance has updated but I have not yet received any notifications or can’t see this on the transaction list.

Is there any issues?


#2

Spoke to CS said there no issue with the app and they can see I’ve used a ATM.

But still no transaction listed or notification received.

@StarlingSupport can you definitely confirm there no technical issues?

I understand real time notifications and transactions feed is a new thing in the bank world. But can this be checked? :slightly_smiling_face:


#3

And just like that when I typed this it started working. :thinking:


#4

Hi Tim, thanks for reaching out, completely understand your concern. I will check this with CS and get back to you.


#5

I’ve just spoken to CS and it seems that there was an intermittent connection issue causing a delay in the ATM transaction coming up in the app. If this persists or if you have any other issues, let me know and we’ll look into it for you.


#6

Thanks @Charlotte_Lorimer for the response on this one. :grinning: