Starling customer service is getting terrible! Not only don’t they believe their customers but always say ‘looking into this’ or I’ll pass this on, never a RESOLUTION really annoyed, angry and upset with starling! I never normally rant but so annoyed! Best to share!
To sum it up:
I’m fed up of the constant not knowing my their customer service team, yes they respond quick - good point, but if they can’t help what’s the actual point? They always say well look into this, or we will escalate this which isn’t starlings priority clearly! I have told starling the same if this query was with my old legacy bank it would have been sorted on the phone not 3 weeks + and still no resolution apart from saying their not at fault, nice to know you blame it on your customers! Really does make me wonder if there was a bigger issue I would have no chance.