I just wanted to post a message about a recent interaction with Customer Service.
I, like many people have used this forum to express my displeasure at Starlings customer service but as someone who runs a customer service focused business I think it’s equally important that we point out good service as well.
This morning when logging my request it was answered promptly and and resolved within a few minutes. A perfect example of how the customer service experience via the in app Chat should work. (Albeit notifications aren’t quite right, but that’s a software issue not a customer service issue)
I’m not trying to cover up or excuse the poor service others have received but I definitely feel it’s important to give praise where it’s due as I would equally have taken to this forum had it gone the other way.
So thank you to Charlene for the quick and Helpful response to my query.