Customer service code


#1

With regards the customer code in the app that can be used to identify a customer during a support call, I think this is a great idea. That said, anyone with access to the app can retrieve this code and potentially pose as the account holder. This suggests that either there is additional security to go through on the call, or Starling consider the app login to be secure enough.

If it’s the latter, why do we have to enter passwords to change payment details, download statements, etc.? If further security is required, I would much rather have to submit my fingerprint again, or even enter the app passcode. The password is a bit of a pain!


#2

Hi @danmullen,

There would be additional security info required in conjunction with the customer security code via the app. This is just another layer of security allowing us to verify someones identity by another means.

We will be moving towards fingerprint login etc. across the app but this transition will be a WIP for a wee while.


#3

Thanks @Oliver_Wright, good to know It’s in Starling’s plans.


#4

Huh, didn’t know you were Scottish


#5

He needed a pee and so it was on his mind…