I’m looking for some feedback from anyone who has used the Current Account Switch Service (not necessarily with Starling) but around one specific area: payment redirects and messages to payees regarding my new account details.
The CASS website says:
Each time an electronic payment is redirected an automatic message is sent back to the originator advising them of the new account details so they can update their records. Some organisations may contact you directly to confirm your details have changed.
But I’m curious how this actually looks/works in practice.
If you had someone that regularly sent you money via bank transfer (Faster Payments or BACS) do/did these people get notified automatically of your new bank details? If so, how does/did this work? i.e.
If it’s from someone’s personal account, does a message appear next time they try to send you a payment? What form is this message in?
Do the account details just update automatically most of the time? e.g. if my friend were to log into their online banking to make me another payment post-switch, will the payee in their account have been updated with my new details?
If someone does try to send a payment to my old bank details and the payment gets redirected to my new account, am I able to identify that this payment was redirected, so I can make sure to inform the sender to update my bank details for next time?