Contacting support


#1

Nobody is answering the phone and live chat isn’t available on the site, I was mugged last night and my mobile was stolen but I still have my card. I was hoping to lock this down, any staff here that can assist?


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#2

I have flagged this to the attention of staff. Hopefully one replies soon.


#3

As you had no luck via phone. Ping a message over to Starling at help@starlingbank.com, and they’ll get back to you usually within two hours.


#4

I’m not trying to be overly critical here, but if they are not answering the phones or live chat, not sure email is going to make much difference.


#5

This is really worrying, support is meant to be available around the clock. Any official word from @StarlingSupport?

Hope you’re OK @krism - mobiles can be replaced, as long you’re not too shaken, that’s the main thing :+1:t2:


#6

Hi @krism,

We’ll send a direct message now and find the best contact number to reach you on.

Happy to help.


#7

Is there an issue with support at the moment @Oliver_Wright or did @krism just get unlucky as it was a particularly busy time?


#8

@danmullen

This may have been a busy time but we always want to deal with these queries at the first point of enquiry so we are sorry @krism did not get through.

We have reached out to now to hopefully resolve this.

Sorry to hear of the circumstances.


#9

I think there must be some sort of log-jam. I have tried three times to “chat” (8 waiting, 17 waiting and now 9) and my IOS device logs out before getting an answer. I have called twice. The first time the CS person tried to help but the suggested solution provided a loop (1) the second person could not hear me and terminated the call. No attempt to call me back though, which I find odd. I have left two “in app” messages. Awaiting reply. R-

Addendum: This was on my iPhone. Trying the first suggestion (1) worked fine on my iPad (I have just discovered).


#10