Closing a chat


#1

How do you close a chat session? Is it just the agent that can do that? I have the purple chat button floating on my screen, even after leaving the app. Rather annoying when the chat has finished.


Android Release 0.43.0
Android Release 0.43.0
#2

I’ve now got exactly the same here too! I’m in Android and can’t see a way of getting rid of the purple circle.


#3

Try pressing in chat top right on android in screen it closed it for me this morning.


#4

Great, thanks, that worked! There’s a secret icon there to press!


#5

@Gallifreyangirl thanks - mine disappeared after about half an hour! I can’t test your invisible button but it sounds like you’re right :slight_smile:


#6

@StarlingSupport - can this be fixed? The close button needs to be visible!


#7

I will raise it quickly :slightly_smiling_face:


#8

Thanks @LoganAllan - @Gallifreyangirl was definitely right as I’ve just used the invisible button to close another chat!


#9

I’ve been told this will be fixed in our next release (next week) :slight_smile:


#10

Thanks @JamesPratley. I’m amazed something like this got through testing. Look forward to seeing it fixed next week.


#11

Hopefully post office deposits are next week too :+1:


#12

This issue has been fixed today and will be in a release on Monday.


#13

Roundup too? :crossed_fingers::wink:


#14

I can confirm we now have a little ‘X’ to close the chat window :slight_smile: