Has anyone else got this issue, when you contact starling the chat log timings are incorrect? Or maybe just an issue with mine? Not to much of an issue, but I know that starling like feedback so always good to make people aware of any little ‘niggles’ ️
Hi @scottgale20 - the times published in the offline message documenting a live chat are in UTC. It states this at the top of the message. “Chat started: 2017-10-12 05.39 PM UTC” for example. At the moment in the UK we are in British Summer Time with s UTC+1 hence the house difference in the time.
We use a software provider for our chat messages, and the message sent to you as a record of your chat is currently from a UTC+0 timezone. At the moment this is not something that is configurable but we will contact them and try to get it on their roadmap.