In Feb I purchased 2 tyres from Event Tyres using Starling mastercard. The day before fitting ET called me and said that the company had gone into administration and that they would refund me within 5 days (what did not happen).
Starling was very helpful, refunded the money and requested chargeback from the merchant, on my behalf, who meanwhile managed to disable his website and switch off the landline. I recovered my money so I assumed it’d been solved.
However recently, Event Tyres have successfully disputed my chargeback on 23.04 as I noticed that Starling took the money that they previously returned.
So I requested the 2nd chargeback and got the money paid again. I am wondering how on earth my chargeback was successfully disputed by the merchant if they cancelled the appointment and never fitted the tyres?! Starling did not contact me on the 2nd charge (despite their promise should the merchant disputs the chargeback successfully), I only noticed that the money has been taken from my account!
Do I have any other tools to legally recover my money and what should I do when Starling charges me again?