I think your example is a prime reason why Starling should possibly advertise themselves as a “beta” product - Although…
- Whose going to want to sign up to a beta bank?
- Do people really understand what a beta product is?
- People would still have the same frustrations they have.
But, Starling really is a beta product - Development takes time, partnerships take time, things can change with the wind when you are developing something as complex as a banking system/app.
If every user was 100% aware that Starling is not anywhere close to being a finished article (probably not even 10%), I’m sure a lot of these threads wouldn’t exist.
Couple that with the very heavy focus on mobile (I appreciate Starling have said they are working on cash/cheque deposits), but it’s still a mobile bank primarily, then you have a case where…
It’s a bank that focusses very heavily on the mobile side of things… and it’s still in beta (testing so to speak).
If everyone understood that, these little annoyances (or big annoyances in some cases), would subside.
Just my opinion.