Hi there - I’ve just signed up for Starling, and am also finding the lock status and security controls confusing, despite the fact these have apparently already been updated for clarity.
If I click “security” everything is off by default - does this mean my card can’t be used in this status, either with a physical card or using Apple Pay?
I can’t quite work out if the “Mobile Wallet” option refers to using Apple Pay or something else? Thing is, when I select that to unlocked (or change any security setting, for that matter) and then close the security settings, the first circular icon now suggests that my card is locked. Can’t work out why that happens - does that mean that even though things are unlocked within the security screen, they’re actually locked globally because the “lock” circle is purple?
To add to the confusion, directly above all of this it says “your card is now enabled for Apple Pay” regardless of how I toggle things, so I really am getting mixed messages all over the place!
Personally, I’d suggest one screen showing all of the toggles, with a “lock/unlock all” button that then switches all of the individual toggles. At the moment, it really is very confusing, and I’m a web designer/developer, so I’m used to trying to make sense of confusing interfaces!