So I went to use my starling card in Tesco and it declined, then didn’t even show up on my feed? Strange
Contactless and chip & pin?
Then tried with my nationwide card by contactless and worked
Did you not try chip & pin before using nationwide? after so many transactions my Starling card requires the pin to be entered.
Mine declined yesterday night contactless also, nothing on the feed either - should there be for declined?
Declined transactions do not appear.
Unless they are declined because of a lack of funds…
Have you reported it to customer services?
I had similar at the weekend, albeit at an ATM. After contacting CS, I was asked if I wouldn’t mind checking my card security settings. Sure enough, I’d turned “ATM Withdrawals” off!
So it may be worth checking the “Card Present” setting, just in case it’s been toggled off by accident
Fiddling around with my phone on the train. Hey presto!! Same here
The security works
Oops, this was also why my card didn’t work in Amsterdam I think…
A suggestion to Starling - Is it possible to send a notification in the event of a declined transaction? This would both serve as a reminder if it’s down to security settings on the card as well as be a useful indicator of attempted fraudulent activity?
Hi all. I’m going to close this thread, as the idea of showing declined and reversed transactions in the feed has already come up a few times.