Can't access scheduled payments & payees


#1

Has anyone had this? I can’t see my direct debits & standing order.
In app chat have said they are looking to fix but no time frame as yet.


#2

Mine appears to have vanished as well.


#3

here as well, the screen presents a message saying unable to access server.

I will log a call in in app chat as well. It usually helps support teams when they know how widespread an issue is…


#4

Mine gone also


#5

Logged with CS - Chloe confirmed developers working on it now.


#6

Chloe was who told me.


#7

Hopefully it’s just a display issue and not a wider payment problem.

I have a bunch of payments (DD and SO) which go out in a few hours (1st).


#8

Kim just replied confirming the payments won’t be affected.

That is re-assuring! :slight_smile:


#9

They’ve confirmed payments not affected - will still go out as planned.


#10

It is that!
Thought it was really odd when I looked tonight. It’s the kind of thing that happens when you log onto your bank after a few :beer: And can’t / imagine you can’t see things!


#11

I don’t drink but I will take your word for it. :wink:

I do like the occasional non-alcoholic Shloer.

I’m really quite dull. :frowning:


#12

I just queried the API and scheduled payments are showing just fine on there.

Must be an app only issue.


#13

Working again.


#14

Missed that glad to know payments working as I have dds due out 1st.


#15