Hi, just wanted to report something that may not necessarily be a bug but more of a poorly thought out process.
I had to submit some additional documents to verify my identity so my app has been locked to the screen in the attached screenshot for a week or so. This morning I had the chance to submit the documents and shortly afterwards got two push notifications to say I had a new message from customer service. The only trouble is that I can’t see the messages because the only screen that is accessible to me is the one saying you need more information.
What can I do to see the messages that have been sent? I was expecting that I’d also receive an email but nothing has arrived as yet.
Thanks in advance!