Can no longer access my account


#1

Spoke to customer services about a minor issue and was told to reinstall the app.

I did so but the app is not recognising the phone and the I do not have my phone option does not work. I get an error message saying this request is blocked. Customer services say they’ll get back to me but I’ll have to wait on an email.

Not a great start but just more of a warning to others not to reinstall unless you really have to. Might not be worth the problems it could cause.


#2

I’m back in again. Under devices it says my phone was only registered today. The app doesn’t seem to be able to recognise the device again if you have to reinstall.