Bank transfer to payee

payments

#1

I tired to bank transfer to my Santander but it fails after trying . it says this service is currently unavailable. i need to work, its a big problem ive had with starling. Does anyone else have this issue ?


#2

No issues with transfers here. @StarlingSupport please can you reach out and investigate? Cheers, Joe.


#3

I’ve personally never had a payment fail.


#4

There have been a few issues with the Faster Payments network lately, affecting various banks.


#5

i tired it to transfer to my monzo , it also doesn’t work


#6

There might be an account specific issue here, I’ve never personally had a FP fail. I would recommended speaking with CS via in-app chat.


#7

this might be tried cs they said they’ll get back to me, last time they said that they never did


#8

Ok, I’ve copied in Starling Support here, hopefully someone will get in touch shortly.


#9

Hi - I’m just checking this one with the team! Thanks for flagging @Ehsan_azadmiah


#10

Ok - so it could be for a few reasons:

  • If your phone isn’t set to a UK locale, you might be trying to send xx,xx rather than xx.xx - which would be declined.
  • It is possible that the payment exceeds the daily maximum on your account.
  • The account details you’re sending to may be no longer valid - our Customer Service team can look into this for you if you contact through in-app chat.

If not, let us know and we’ll continue to chase this!


#11

the account details are valid as i could transfer from monzo to Santander. I have tried all amounts of transfer from £5 to the amount i need to do , i tried the chat they said they’ll have to get back to me


#12

Are you able to use your card?
If you can’t, it’s probably an account-specific issue, and you will need to wait for CS to get back to you.


#13

i havent received a card yet


#14

Sorry for the wait on this one @Ehsan_azadmiah! We’ll investigate further…