I was having to set up a direct debit, and was required to enter the bank address.
Finding the correct address to add wasn’t a simple process. Most of the sort code checkers only list Starling Bank with no address, and I’m not sure the address listed on the main starling site is the bank address for the purposes of direct debits etc.
Wouldn’t it make a bit of sense to actually have the address listed on the Add Money section, because otherwise its actually really complicated to set up payments. I don’t really think having to spend 10 minutes looking for the banks address is really a good solution and it should be listed somewhere clear. As it’s an mobile only bank we don’t have statements with the address sent to us, and having to download them to look isn’t a simple solution either.