App Crashing?


#1

Morning all,

Is anyone else having issues with the latest Starling app on iOS?

Since Saturday, I’ve been unable to access my account - the Starling app updated on Friday night. Get as far as fingerprint log in screen then app just crashes. Have tried reinstalling but no success. Latest iOS software installed.

Starling don’t seem to be aware of any issues when I contacted them.


#2

Probably no help but mine is working fine


#3

Same as @Dave_Alderton - got the update on both iPhone and iPad, and all seems well. R-


#4

When you say “crashing” does it close down or hang?


#5

Closes down … app disappears and get taken back to home screen


#6

Please can you try an uninstall and reinstall, and let me know if this continues? what iOS device and software version are you using?


#7

Have you tried a fresh install of the Starling app?


#8

Using iPhone 6s installed with iOS 11.4.1.

I’ve already deleted the Starling app and reinstalled twice but still same issue.

I’ve checked for further iOS updates but none. Also done a reboot of phone including hard reset.


#9

Ok, thanks. @Callum please can you log this with the engineers.


#10

Hi @SelvaWealth,

Sorry about this!

We’re aware of a crash affecting a very small number of iOS customers running the latest version of the app - I’ve had a look and you appear to be one of these.

Our engineers are on the case, but in the meantime we’re able to resolve this by making a small adjustment to your account so I’ll send you an e-mail shortly with more information :slight_smile:


#11

Thanks Callum - seems to have resolved the issue with your help!!


#12

Team work :raised_hands:t2: Nice one @Callum


#13

My pleasure!

Glad to hear you’re back in. :smiley:

Give us a shout if there’s anything else we can help with!


#14

Talking of teamwork, the Cal man seems to be doing his stuff like a boss, but the other 2/3 of the terrific trio; Jimmy Neutron and Logi Bear*, seem to have been a bit quiet! Maybe everyone’s just chilling after all the excitement of the card launch…

*Sorry to all 3 of you, this was the best i could come up with… So sorry, so so sorry.:see_no_evil::joy:


#15

Sorry @l8n_me,

I have been off for the last week and just back in this afternoon. Just catching up on all the fun from last week.

Bit disappointed I haven’t been given a nickname, but I think that’s a good thing!


#17

I must admit, i thought you had been around @Oliver_Wright! You’re so efficient you just get on with the job in stealth mode, and don’t insist on constant adoration and fawning praise like some people do… mentioning no names… Logan :joy::joy::joy:

I think it’s pretty safe to say you dodged a bullet with the nickname, especially given how unoriginal my others were it would likely be some tired and cringey pun on being the Wright man for the job…


#18

@Oliver_Wright


#19

Don’t get people’s hopes up unless you really mean it… :stuck_out_tongue_winking_eye:

At least I got on a post-it though, i’ll just bin the rest of this bucket list now, nothing will match this… :tada::balloon::confetti_ball:


#20

@LoganAllan @Oliver_Wright you’ve got banter boys! :facepunch:t2: