Hi @danmullen thanks for your feedback. We have moved from using your device security (passcode, pattern or fingerprint) to implementing these on our app. It was based on feedback that our implementation was inconsistent and confusing, so we wanted to simplify our login model. This means that if the app was asking for a passcode, it was requesting the one you have saved previously for Starling - not the one you use to unlock your phone. Can you confirm which one you were entering?
If when you update the app detects that you do have a Starling passcode, it will ask for it to log you in. Once logged in you can turn on Fingerprint if you device supports it from the Login & Security section of the app.
If when you update the app detects that you do not have a passcode set for the Starling app, it will prompt you to choose how to log in to the app going forward. If your device supports fingerprint and you have this set up you can choose fingerprint or passcode, otherwise you’ll be asked to only create a passcode. Note, you will need your account password to save your new app passcode.
Let me know if this was the experience for you.