I’ve been with Starling for quite some time now, and apart from some minor issues the app has functioned adequately in the main.
I’m using an android device on Marshmellow.
Over the course of the last week or so the app does the following.
1.) Tells me I’m using a new device and I have to go through the set-up process all over again.
2.) I’m unable to login to the app as after 3 digits of passcode entry as the app tells me the PIN is incorrect (I’ve used the same passcode each time, after I’ve had to reset the device - it works for 24 hours or so then the PIN error gets displayed or the app advises I’m logging in from a new device).
3.) The app shows I have two devices authorised now - but they are the same device?
4.) When i try to read notifications I get a 403 not authorised message.
5.) I’m using version 0.41.2.5999 of the starling app (strange versioning control?)
Using the Chat help is not to be recommended to anyone, the agent ability seems to be woefully inadequate for anything beyond the most basic of account questions. I suspect this is an outsourced service, or judging by the responses I was getting the other day, a BOT.
I must be costing Starling a fortune as sometimes I have to request the SMS code 5 or 6 times before it arrives after 10 minutes or so, and this can be 8 or 9 times a day.
The issue was apparently passed to the development team on the 04th of May, but I’m still waiting for resolution.
I’ve spent well over 5 hours in chat sessions and on the phone trying to resolve this issue.
Starling just isn’t ready for the real world yet. I really am sad to say that with the card acceptance issues and others, Starling is a vanity / novelty project. You certainly couldn’t expect to run on only a Starling account.
My business account has been functioning in the main OK. But I simply can’t risk 8 days without business banking, so back to Tide for that, which I had kept running in case this sort of senario occurred.
I have recommended Starling to a number of people. But with the exception of one they all had issues either with the sign-up process, phones acceptability issues or app issues. It seems Starling is pushing away it’s customer base in quite a startling way.