I switched to Starling around 4 months ago and have loved the service generally. I’ve had a few minor issues with some lack of functionality but accept that as part of the ongoing development process.
Today however, I had a call from a quite irate person whom I had done some business with. Before my account was switched to Starling I had written a cheque (for an amount of £90) and sent this off to the office in question.
I’d totally forgotten about the cheque until, after switching, I recalled the cheque and checking the old account statements could see it hadn’t been cashed. Panicking I tried to get hold of the office in question but was unable to track anyone down who could deal with the issue.
I checked online and discovered that due to the account switching service and the central clearing of cheques in the UK it shouldn’t be a problem.
It turns out it was a problem and wasn’t honoured, I’ve contacted Starling today and will let you know what happens next, however, I wonder if anyone else has come across this? From what I understand due to the account switching process the money should have been honoured from my new account.
On a side note, I had to go and get a postal order for which the princely charge of £11.25 on a £90 postal order was applied! The office in question is a government office and won’t take cash or any kind of online transfer at all.