FAQs


How do I get started in the Starling Community? ✨ (1)

So, you’ve just joined the Starling Community… Welcome aboard! :ship: Here are some top tips for getting started. Keep it classy :sparkles: Before you make a post, don’t forget to follow our community guidelines. Havi…

My card was declined, why? (3)
What is your policy on crypto currency trading? (3)
When using a Starling account I'm not asked to use 3D Secure, am I still protected? (3)
What happens when I've been declined at an ATM but the transaction looks like it's pending on my app? (3)
I've tried to make an ATM withdrawal but the money hasn't come out, what do I do? (3)
I've forgotten my password. How do I reset it? (3)
I've got a great idea for an account feature, who do I tell? (3)
I don't have a photo ID document. Can I still open an account? (3)
Can I have a Banker's Reference? / Can I have a Status Enquiry? (3)
Why can't I download the app in other app stores besides the UK? (3)
Do you do a credit check when I apply for an account? (3)
My partner and I have a joint account but we want to close it. Can I open a new one with someone else? (3)
I already have one business account. Can I open another one? (3)
What is the maximum amount I can send via a bank transfer? (3)
Transactions are showing as 'Curve' in my app. Can you show the individual merchants instead? (3)
Can I increase the ATM withdrawal limit? (3)
What is Starling Bank? (2)
What products do you offer? (2)
What devices can I use the Starling Bank app on? (2)
What technology is Starling Bank built on? (2)
What about your security? (2)
Do you offer online banking via a website? (2)
When will Starling be available in Ireland? (2)
Is Starling going to put up interest rates after the recent rate change? (2)
Can I have a job with Starling? (2)
I'd like to talk to a specific Starling staff member, can you put me through? (2)
Can I use my card overseas and will I be charged? (2)
Do I need to let you know when I'm heading overseas? (2)
Can I deposit cash? (2)