Closing our Community Forum and Continuing the Conversation [Community Update] (1)

We’ve decided to close the Starling Community Forum, and we wanted to take the opportunity to explain why. Please read our blog here for full details: https://www.starlingbank.com/closing-forum-continuing-conversation/

Why is Starling no longer supporting international payments to UAE? [FAQs] (1)
Is there a cooling-off period? [FAQs] (1)
If I convert my overdraft to a loan are further credit checks involved? [FAQs] (1)
What are the fees for late/non-payment of Loans? [FAQs] (1)
If I have a certain amount of credit availability for an overdraft, why can’t I convert that to a loan? [FAQs] (1)
The maximum loan available to me is less than my available overdraft. Why is this? [FAQs] (1)
When I used my card abroad, the sterling value of my transactions changed slightly over the course of a few days from the original notification. Why is this? [FAQs] (1)
I'd like to know I'm investing my money in an ethical bank, how does Starling measure up? [FAQs] (1)
Can I use Settle Up on my Joint Account? [FAQs] (1)
I've noticed that you've registered Twitter handles for various countries, does that mean Starling is available to residents of those countries? [FAQs] (1)
My card was declined, why? [FAQs] (1)
What is your policy on crypto currency trading? [FAQs] (1)
When using a Starling account I'm not asked to use 3D Secure, am I still protected? [FAQs] (1)
What happens when I've been declined at an ATM but the transaction looks like it's pending on my app? [FAQs] (1)
I've tried to make an ATM withdrawal but the money hasn't come out, what do I do? [FAQs] (1)
I've forgotten my password. How do I reset it? [FAQs] (1)
I've got a great idea for an account feature, who do I tell? [FAQs] (3)
I don't have a photo ID document. Can I still open an account? [FAQs] (3)
Can I have a Banker's Reference? / Can I have a Status Enquiry? [FAQs] (3)
Why can't I download the app in other app stores besides the UK? [FAQs] (3)
Do you do a credit check when I apply for an account? [FAQs] (3)
My partner and I have a joint account but we want to close it. Can I open a new one with someone else? [FAQs] (3)
I already have one business account. Can I open another one? [FAQs] (3)
What is the maximum amount I can send via a bank transfer? [FAQs] (3)
Transactions are showing as 'Curve' in my app. Can you show the individual merchants instead? [FAQs] (3)
Can I increase the ATM withdrawal limit? [FAQs] (3)
What is Starling Bank? [FAQs] (2)
What products do you offer? [FAQs] (2)
What devices can I use the Starling Bank app on? [FAQs] (2)